IWeb 5.17.5 Health Promotion Module User Guide

Email Updates

This feature allows authorized users to upload a Bounce or Unsubscribe file from Constant Contact (a third-party emailing fulfillment vendor) for bounced or bad emails, unsubscribed email addresses, and emails awaiting confirmation. The application updates the records based on the information in the file.

To run this feature, enter the desired From Date (or leave the default date), select the file type (Bounce or Unsubscribe), select the file by clicking Choose File and navigating to the file, and then click Bad/Unsubscribed Emails Update. The process may take some time, depending on how often it is run. Once the process completes, the From Date field updates to the current date.

The process performs three types of queries/updates:

Bounced/Bad Emails
Unsubscribed Emails
Awaiting Confirmation Emails

Bounced/Bad Emails

When this type of file is uploaded, if the Constant Contact file contains a bounced/bad email address, the guardian and patient information is used to match with the correct patient in the IIS. The Health Promotion Patient [Detail] page fields are updated as follows:

Valid Email Address field is set to No
Email Address status is one of the following values: Blocked, Mailbox Full, Non-Existent Address, Other, or Undeliverable
Mail method field is set to Mail
The updated record is eligible for a Switches postcard on next mailing

Unsubscribed Emails

When this type of file is uploaded, if the Constant Contact file has an unsubscribed email address, the guardian and patient information are used to match with the correct patient in the IIS. The Health Promotion Patient [Detail] page fields are updated as follows:

Valid Email Address field is set to No
Email Address status field is set to Unsubscribe
Mail method field is set to Mail
The updated record is not eligible for a Switches postcard
The record is not eligible to receive postal mail