IWeb 5.17.5 User Guide|
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| IWeb 5.17.5 User Guide |
To log in to the application, click Main > Login from the menu list on the left-hand side. On the Login screen that appears, enter your user name and password and click Login.
Click Clear to clear the fields and re-enter your user name and password.
The Forgot Password link appears on the login page only if it has been enabled (Administration > Settings > Password Rules > Show Forgot Password link at login).
If you have forgotten your password, click the Forgot Password link. On the Forgot Password screen that appears, enter your user name and email address and click Send. Instructions on how to reset your password will be emailed to you, provided that your user name and email address match what was originally entered into the application when your account was first set up.
If the user name you entered does not match any user names on file for the application, an error message is displayed in red at the top of the screen:
Error: Submitted User Name does not match with User Name on file.
If the user name is valid but the email address is incorrect, this message displays in red at the top of the screen:
Error: Submitted Email does not match with Email on file.
If you are unable to reset your password, contact your system administrator or help desk.