STC | iQ 1.17.5.1 User Guide

Organization/Facility User Workflow

As State users add providers to iQ and begin the onboarding process that will allow the provider to submit HL7 message data to the IIS, providers (Organization and Facility users) are sent requests for information and given access to the iQ application. Once the requested information form (called an interface form) is completed and submitted, provider users can begin to test the quality of the data they send to the IIS by viewing various reports generated in iQ.

NOTE: Throughout this document, the terms providers and provider users refer to these two user types:

Organization users - These users can view data from all facilities associated with the organization.
Facility users - These users can only view data from their facility.

Generally, Organization and Facility users follow this workflow:

After the State user enters the provider user into the application, the provider user receives an email stating they can log in to iQ. See User Login & Application Access.
After logging in to iQ, the provider user initially only has access to their facility's interface form. The form can be filled out partially and saved; it does not have to be filled out completely at one sitting. The provider user submits the interface form once it is completed. See Interface Form.
Once the provider is onboarded by the State user, the provider user is granted access to different reports generated in iQ, for Pre-Production data first and then, after going live, for Production data. See Action Items, Data Quality Assessment Tool, Data Summary, Data Quality, and Data Element Quality.
The provider user responds to any emails or alerts the State user sends. See Alerts.
The provider user frequently assesses the quality of data sent to the IIS and fixes any errors or warnings that appear. See Action Items.