Waiting Room

The Waiting Room feature displays the patients that are waiting to be immunized/vaccinated. Patients are queued from the Patient Demographics screen via the Add to Queue, Save & Queue, Save & Continue, or related buttons.

NOTE: Users must have a Facility selected, have the Mass Immunizations and Wait List Access permissions with the Facility setup, and the Enable Waiting Room option enabled (selected).

Waitlist Managers call the first name on the list and work their way down the list. When the patient from the Waitlist Queue presents at the vaccination station, they are selected from the list and the Vaccination View/Add page opens. If a patient does not respond when their name is called, they can be deferred. Deferred patients remain at the top of the list, but are placed in the Deferred Patients section. If the patient does not respond after a couple of cycles, or for voluntary reasons, the name can be removed from the list with the Remove button.

To access the Waitlist Queue, click Patient > Waiting Room from the menu. The Administration Waitlist page opens. Waiting Room patients are listed with these columns/fields:

Column/Field	Description
Total Patients in Queue	The total number of patients queued.
Total Patients Deferred	The total number of patients deferred.
Deferred Patients	The list of patients that are currently deferred. To select one, click the arrow button next to the patient's name.
First Name	The patient's first name.
Middle Name	The patient's middle name.
Last Name	The patient's last name.
Birth Date	The patient's birthdate.
Time Added/Deferred	The time the patient was added to the Waitlist Queue and/or the time they were added to the Waitlist Deferred Queue.
Waitlist Patients	The list of patients that are currently waiting (not deferred). To select one, click the arrow button next to the patient's name.

For information about viewing and editing patient demographics, see Edit a Patient Record.