Sentinel 5.17.5 User Guide

Pending Work Queue Tab

Data that needs to be addressed by an authorized user is stored in the Pending Work Queue until it can be resolved. To access the Pending Work Queue, click the Home > Pending Work Queue tab. The page displays a list of items that need to be resolved.

Under the list of records, the number of records displayed on the page is listed (for example, Showing 1 to 8 of 8 entries) and on the right side of that line are previous and forward arrows; click the arrows as needed to display additional records.

The available fields, columns, options, and buttons on the Pending Work Queue are as follows:

 Resolve Patient or Case Deduplications (Manual Resolutions)

The pending work queue list displays the following types of entries in the Type column. The Resolve button is enabled only for the oldest record for all the MPI entries.

• MPI Notification - Update - See MPI Notification - Update
• MPI Notification - Merge - See MPI Notification - Merge
• MPI Notification - Add - See MPI Notification - Add
• Assign Conditions - See Assign Conditions
• Case Deduplication - See Case Deduplication Records

MPI Notification - Update

To resolve an MPI Notification - Update record in the pending work queue list, click the Home > Pending Work Queue tab. The records need to be resolved in the order they are displayed on the tab. Since the first record is the oldest, it must be resolved first, and only this record has the Resolve button enabled. Click the Resolve button to resolve the record. The Patient Record Update page opens. Review the information and select the radio button for the information you want to update.

In the Patient Address section, do one of the following:

• If you want to add an address and set it as the current address, select the checkbox
• If you want to add an address but do not want it to be the current address, select the checkbox and later edit the current address on the Addresses tab page. See Addresses Tab

After reviewing the information, click the Continue button to update the record. The next entry from the Pending Work Queue list opens. Click the Back button to return to the main Pending Work Queue tab page.

MPI Notification - Merge

The MPI merge notification is displayed in the pending work queue list when a new case is created with a new disease for an existing patient. The new case can also be a case with an existing disease that is associated with the patient when the event date of that disease falls within the probable match range configured for that disease by the system administrator.

To resolve an MPI Notification - Merge record in the pending work queue list, click the Home > Pending Work Queue tab. The records need to be resolved in the order they are displayed on the tab. Since the first record is the oldest, it must be resolved first, and only this record has the Resolve button enabled. Click the Resolve button to resolve the record. The Patient Record Merge page opens. Review the information and select the radio button for the information you want to merge.

In the Patient Address section, do one of the following:

• If you want to add an address and set it as the current address, select the checkbox
• If you want to add an address but do not want it to be the current address, select the checkbox and later edit the current address on the Addresses tab page. See Addresses Tab
• If you want to set the address which is associated with the disease case of the patient as the investigation address, you must define an address timeframe. To define an address timeframe, click in the date fields to enter the From and To dates or select them from the calendar pop-up. Today's date is the default date. Once you select the dates, the address is flagged as the investigation address for that disease case

After reviewing the information, click the Continue button to merge the record. If a new record is created as a new investigation and merged with an existing patient, it supersedes the old investigation that was associated with the patient. The next entry from the Pending Work Queue list then opens. Click the Back button to return to the main Pending Work Queue tab page.

MPI Notification - Add

To resolve an MPI Notification - Add record in the pending work queue list, click the Home > Pending Work Queue tab. Since the first record is the oldest, it must be resolved first, and only this record has the Resolve button enabled. Click the Resolve button to resolve the record. The patient is automatically added and the pending work queue tab page reappears.

Assign Conditions

When an ELR is submitted with a test code and result code combination that is not in the Lab Observation Mapping table, the lab report appears in the pending work queue for manual assignment of the appropriate condition.

To manually assign a condition to the lab report, first search for the record and/or locate it in the pending work queue list, then click the Resolve button for the record. The Lab Reports (Unknown Test Code/Result Code) page opens. Determine the action to perform and click one of the following buttons on the Lab Reports (Unknown Test Code/Result Code) page:

• Assign - Click this button to assign a disease to the case created by the ELR. See Assign a Condition
• View - Click this button to view the lab report and add the test code and result code combination to the Lab Observation Mapping table. See View the Lab Report and Add the Test Code and Result Code to the Table

The available fields, options, columns, and buttons on the Lab Reports (Unknown Test Code/Result Code) page are as follows:

Assign a Condition

To assign a condition to the case created by the ELR, select the disease name from the Disease Names (For Manually assigning cases with this ELR) list and click the Assign button. The case is created with the assigned disease name, but the test code and result code combination is not added to the Lab Observation Mapping table.

View the Lab Report and Add the Test Code and Result Code to the Table

To view the lab report and to add the test code and result code combination to the Lab Observation Mapping table, click the View button for the lab report. The Lab Order Information page opens. In the Lab Result section, first select which observation is to be added as the test code and result code combination for the disease. Select the observation with most complete information and optionally enter more information associated with the test code and result code combination in the fields below the Lab Mapping field. Select the disease name from the Disease Name field and click the Add Disease Code button. The test code and result code combination is added to the Lab Observation Mapping table for the disease. All future ELRs with this test code and result code combination are assigned to the selected disease name. Click the Done button to return to the main Pending Work Queue tab page. To view the electronic HL7 log entry, click the View HL7 Log Entry button. See View the Electronic HL7 Log Entry and Create a New Manual Lab Report.

The fields available on the Lab Order Information page are the same as detailed in the Create a New Manual Lab Report section, with the following additional fields:

Case Deduplication Records

When a new case is added, the application attempts to find the duplicates and if one is found, the new case is added in the pending work queue list as a Case Dedup record.

To resolve a Case Dedup record in the pending work queue list, click the Home > Pending Work Queue tab. First search for the record and/or locate it in the pending work queue list, then click the Resolve button for the record. The possible duplicate case entries are displayed. Click the Details button to view the case details; it may assist you in deciding if the case is actually a duplicate case or not. The case details opens in another browser tab or window. Select the cases that are duplicates by clicking the Duplicate checkbox. The cases that are marked as duplicates can be searched using the Investigation Status of Superseded. After selecting the cases, click the Complete Case Dedup button to continue with the deduplication or click the Defer button to process the records later.

Related Topics:

• Case Investigations
• Deduplication Reports
• Outbreak Events Tab